Entry (0-2 ani), Middle (2-5 ani)
Adresa/ adresele jobului
Omniconvert is a conversion rate optimization platform on its journey to become the most performant artificial intelligence fueled tool of its kind. Our environment looks more like a family than a company, at least that’s we are being told by visitors . If you are looking for a place where your ideas and contribution will matter, join us to be part of what’s going to be Romania’s most successful software.
Your main responsibilities will be to:
- Become an Omniconvert platform expert which will help you create and implement testing ideas for users
- Support new customers throughout the implementation of our platform and assist them into launching their first campaigns
- Independently handle the processes, assist the users and provide resolutions on application issues, handle Operations escalations
- Perform End Users training
- Log all application related issues in the ticketing tool and track them till closure.
- Keep track of main KPI's related to your activities
- Work with metrics and clear procedures
To perform this job successfully the following skills are required: :
- Proficient in writing and speaking English because you will be talking with awesome people all over the world.
- Focused on helping others , some experience in handling customer support related tasks would be a plus but not mandatory.
- Organized person
- Ability to generate out of box ideas / Creative thinking (Measured through ability of taking initiative, Drive and Result focus)
- Some Knowledge of HTML and CSS would be a plus.
- Oriented towards results, proactive and eager to learn lots of cool new technologies.
- Work, learn and grow in a relaxed environment with nice, motivated and friendly young people
- Be part of the Customer Onboarding team in one of the best CRO companies in the world
- Learn working with people from large companies all over the world
- Gain experience in Conversion Rate Optimization and Digital Marketing.
- Access to a wide range of courses and training for free
Looking forward to meeting you!