Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, germană, franceză

Adresa/ adresele jobului

116 Strada Mureș, Timișoara


Atos is an international information technology services company with annual revenues of EUR billion andemployees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Notice: Since 1st July 2011, Siemens IT Solutions & Services is part of Atos.

For more information and to see our current vacancies, access the Career section from our website

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To support Customer Loyalty activities conducted globally, with focus on Customer Satisfaction surveys, to discover whether or not Atos' customers are happy or satisfied with the products or services Atos delivers. Surveys are conducted on regular basis at various levels, and results are used to analyse whether or not changes need to be made in our business processes to increase our customers’ overall satisfaction and loyalty.

Main responsibilities:

- Organizes the survey kick-off calls;

- Works with colleagues and stakeholders to ensure that contact databases are updated and validated and further on consolidated globally;

- Takes part in required workshops and assists with presenting both orally and in writing;

- Applies standards, methods and tools in an intelligent and effective way;

- Produces a consistently high standard of documentation using the required standards, methodology and tools;

- Works alone or as part of a team monitoring Account Response Status;

- Consults with specialists such as software and tools development, service support and other technical and process specialist areas;

- Closes online survey and consolidates results;

- Produces Global reports and templates;

- Follows up the agreed action items for improving the results, actively monitoring the activity of SPOC contacts in each geographical unit.

 

Job Requirements

 

Desired knowledge or professional experience:

- Knowledge of relevant industry standards – ITIL, Lean etc. (ITIL Foundation certification is a plus);

- Understanding of the customer perspective, experience with CSAT (Customer Satisfaction);

- Advanced knowledge of MS EXCEL;

- Experience in working with statistics;

- Demonstrates a very good understanding of how his / her area of work highly impacts the business;

- Basic understanding of IT outsourcing;

Social Skills and competencies:

- Good analytical skills and problem solving capabilities;

- Good planning and organisational skills;

- Excellent communication (written & verbal) and presentation skills and able to communicate with all levels of the organization;

- Excellent English skills, both written and verbal;

- Ability to develop excellent relationships with customers, understand their business and assess their needs;

- Ability to remain calm under pressure and in crisis;

- Ability to create and deliver reports in accordance with the requirements of the business;

- Excellent knowledge of the IT infrastructure environment;

- Experience in working with tools and spreadsheets (the use of macros is a plus);

- Open minded;

- A very good sense of anticipation;

- Proactive and persistent;