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 - Fluency in English and Spanish
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance
- Good communication skills (both written and verbal)
- Computer literacy (MS Office, Internet, ticketing systems)
- Customer service oriented
- Effective at problem solving (troubleshooting skills);
- Previous experience with medical devices would represent an advantage

This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

Main responsibilities:
- Acting as first point of contact for customer service via email, fax and phone
- Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
- Introducing the requests in customer's systems or internal applications.
- Answering to technical questions related to medical equipments
- Completing the requests regarding the products replacements as per the client needs
- Processing specific reports regarding the day-to-day activity
- Participating actively with process improvement ideas

 - Opportunity to work in a young and dynamic environment
- Opportunities to grow in the organization
- Attractive benefits package (Meal tickets, Health Insurance, Life Insurance etc)
- Opportunity to develop and learn constantly
- Access to internal training programs (career / individual)