Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Our Customer Care responsible will act as a liaison, providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The perfect person for this position should be genuinely excited to help customers, patient, empathetic, and passionately communicative.

Responsibilities:

  • Manage large amounts of incoming emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Communicate and coordinate with internal departments

 Requirements:

  • Proven customer support experience or experience as a client service representative
  • Customer orientation and ability to adapt/respond to different types of characters
  • Very good communication and presentation skills
  • Excellent knowledge of written English
  • Knowledge of exotic languages (Arabic, Vietnamese, etc.) is a plus
  • High school diploma or equivalent; bachelor’s degree in foreign languages is preferred

 Qualities:

  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • adaptability
  • proactive
  • stress tolerance

     We offer:

  • Open minded culture that rewards collaboration and reaching performance together
  • Motivating salary plus private medical insurance package (in partnership with Sanador)

Access to:

  • Cafeteria with hot food open during working hours
  • Gym with personal trainers and various facilities and classes (kickboxing, aerobic, Zumba, Pilates, healthy back, TRX)
  • Relaxation area with pool tables, ping pong tables, darts, foosball
  • Kindergarten

Playwing is owned by the founders of Ubisoft and is dedicated to bringing high-value propositions to gamers, game publishers, phone manufacturers and advertisers.