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We are looking for bright, knowledgeable and enthusiastic people to join our Customer Care team.

We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast-paced, rewarding environment with great opportunities for progression.

 What we would like you to have:

Good communication skills – as you would be required to respond to customers inquiries via phone or chat, using English.

A strong desire to help those in need – an awesome Customer Support Representative understands that each and every inquiry is important and will try to solve it with calm and patience putting the needs of others above all else.

A keen eye for details – as customers don’t always express themselves in the same way, the ability to understand their issues based on minimum information is a plus when trying to help someone. It would also help you in seeing patterns that need to be escalated to the management team, as we are always striving to improve the customer experience.

Resilience – working with a global company requires flexibility and resilience as the schedule also includes Night shifts.

 

Job description:

Responding to inbound customers inquiries, by phone and chat

Providing customers with a clear picture of the company’s products and services; always leading the call without failing to listen to the voice of the customer

Presenting, at all times, a positive view of the company and its services when interacting with customers and fellow employees

Escalating difficult and complex situations to Team Leaders as they arise

Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings

Demonstrate actions and behaviors that reinforce the Company’s mission

 


Offer:


ATTRACTIVE PACKAGE BASED ON EXPERIENCE:fixed fee + bonuses

Enhanced rates of pay for evening and bank holiday work

Private medical subscription

Exposure to a young and dynamic crowd, annual parties :)

The chance to work with international professionals

Fully supplied office amenities 


  • Interviu online
  • The Customer Care opening requires availability for working in shifts, on rotation (night shifts included). Are you willing to work on such a schedule?