We are looking for bright, knowledgeable and enthusiastic people to join our Customer Care team.
We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast-paced, rewarding environment with great opportunities for progression.
What we would like you to have:
Good communication skills – as you would be required to respond to customers inquiries via phone or chat, using English.
A strong desire to help those in need – an awesome Customer Support Representative understands that each and every inquiry is important and will try to solve it with calm and patience putting the needs of others above all else.
A keen eye for details – as customers don’t always express themselves in the same way, the ability to understand their issues based on minimum information is a plus when trying to help someone. It would also help you in seeing patterns that need to be escalated to the management team, as we are always striving to improve the customer experience.
Resilience – working with a global company requires flexibility and resilience as the schedule also includes Night shifts.
Responding to inbound customers inquiries, by phone and chat
Providing customers with a clear picture of the company’s products and services; always leading the call without failing to listen to the voice of the customer
Presenting, at all times, a positive view of the company and its services when interacting with customers and fellow employees
Escalating difficult and complex situations to Team Leaders as they arise
Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
Demonstrate actions and behaviors that reinforce the Company’s mission
ATTRACTIVE PACKAGE BASED ON EXPERIENCE:fixed fee + bonuses
Enhanced rates of pay for evening and bank holiday work
Private medical subscription
Exposure to a young and dynamic crowd, annual parties :)
The chance to work with international professionals
Fully supplied office amenities