Are you looking for a multicultural environment to develop yourself and your skills? Join SYKES to experience the culture оf a multinational US company!
If you are the type оf person that has a solution to every problem, you like keeping the pace with technology and enjoy sharing your knowledge, then you are our missing piece.
Your main responsibility will be to answer enquires coming from end users via phone, email, chats or forums.
REQUIRED SKILLS AND EXPERIENCE:
Proficiency in both Romanian and Hungarian
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A pro-active approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge оf Microsoft Office Pack (Word, Excel)
YOUR DAILY TASKS:
Respоnd efficiеntly аnd еffectivеly to аll custоmеrs&rsquо; enquiriеs within given timеscаlеs
Dеvеlop and mаintаin a full tеchnicаl knowledgе of thе client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
You will offer support 24/7, from Monday to Sunday, 40 hours/ week in different shifts:
Monday - Friday: 18:OO - 3:OO; O:OO - 9:OO
Saturday - Sunday: OO:OO - OO:OO
OUR BENEFITS PACKAGE:
Paid professional technical training
Monthly performance-based bonuses
15 RON/day meal tickets
Private medical insurance
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions
Quiet and background noise-free environment
Please note the following conditions, including the technical requirements for working with us. This includes the computer, the Internet, the phone, the headset and the home office equipment.
We provide you with a computer, which is specially prepared for your work with SYKESHome.
In addition you will need two monitors with a minimum resolution of 1280 x 1024 pixels and cable for VGA, HP Displayport or HDMI as well as a headset (earphone with microphone) with two 3,5mm phone jacks.
In order to connect your computer, we provide the necessary systems, you need an Internet connection with the following:
•Broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite)
•Downstream at least 16 Mbit / s
•Upstream at least 1 Mbit / s
•Internet router with a free network connection for our computer
SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.