Customer Care Agent with Italian
Entry (0-2 ani), Middle (2-5 ani)
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Allianz Partners – part of Allianz Group, one of the world’s leading insurance companies – is serving a wide range of clients and their end customers throughout the world with innovative, seamlessly integrated insurance and assistance services and solutions.
We are looking for new colleagues to join our team both for Full Time schedules and Part Time schedules - 6 hours, 4 hours
Responsibilities / Acomplishments:
- Professional and efficient handling of customer requests by phone or e-mail;
- Checking the validity of issues or complaints and suggesting adequate solutions;
- Forwarding/escalation of critical customer requests/complaints to supervisors or specialists and reporting back to customers on how the inquiry/complaint has been solved;
- Corresponding with customers in a friendly way ensuring a high customer satisfaction;
- Providing context specific information and advice to customers according to internal guidelines and policies;
- Tracking information and change of customer data in the relevant applications;
- Sharing complex cases and challenges with the team leader and other persons nominated as well as helping to improve the overall service quality of the team;
- Coordination with other departments from partner entities in Italy;
- Attentive and active participation in training courses offered by the company;
- Following instructions of the team leader or management of the company.
- Proficient language (minimum Italian B2) and communication skills;
- Medium English knowledge is nice to have;
- Pro-activity / problem solving;
- Service and customer orientation;
- Positive and friendly attitude;
- Stress resistance;
- Adaptation to corporate rules and standards;
- Personal organization skills;
What we offer:
- Diverse and friendly team;
- Multi cultural working environment;
- Flexible working hours;
- Continuous training with native experts;
- Multiple benefits;
- Personal development plans;
- Modern and spacious office facilities.