Detalii loc de munca

Customer Ambassador with Italian&English(24/7)

Nivelul carierei
Entry (0-2 ani), Middle (2-5 ani)
Tip job
Full time
Job remote (activitatea se desfășoară de la domiciliu / telemuncă)
Limbi vorbite
Italiană - Avansat , Engleză - Mediu
* toate limbile sunt obligatorii
Adresa
Posturi disponibile
3

We are seeking for awesome Customer Experience Ambassadors to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

What you need to have:

-fluency in Italian and English, with appropriate market language knowledge (C1 level)
-availability for a full-time position, in shifts covering 24/7 schedule
-strong writing and communication skills
-ability to troubleshoot and solve problems creatively and efficiently
-proven ability to be a positive contributor in a team environment
-able to flourish in an ambiguous, high growth tech environment where change is constant
-customer oriented: you have a passion for helping and empowering others
-technology enthusiast: you are comfortable working across platforms and devices

What you will do:

-support all user communities to resolve their inbound inquiries quickly and efficiently
-manage inbound email and in-app messages support through our CRM tool
-guide users’ interactions with the platform in accordance with community guidelines
-educate and build loyalty among new users
-ability to multitask and effective in time management
-analyze and improve complex workflows to operate more effectively
-detect and suggest areas for improvement in all areas of your role
-working collaboratively with peers globally to streamline processes
-review and analyze documents submitted by platform users
-ensure that documents meet client expectations for approval

We offer:

- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Night shift hours extra-payment
- Public transportation & gym subscription reimbursement, after trial period
- Transportation vouchers for late shifts
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

It’s different here! Check out our Facebook page!

  • Interviu online
  • What are your salary expectations for this role?