DUTIES AND RESPONSIBILITIES:

• Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts.
• Maintain a smooth functioning of credit portfolio - supplying responsive, process-effective services to internal and external customers.
• Responsible for ensuring Customers Financial Services metrics are achieved.
• Establish and maintain contact with customers concerning past due amounts, payment trends, and other matters related to past due receivables to improve company cash flow.
• Visit, if required, or Contact customers on past due items and perform resolution of disputed invoices.
• Interfaces with a variety of functional areas at various business sites related to customer disputes, invoice copies, proof of deliveries, contract/PO issues, etc.
• Conduct business in a manner that promotes both internal and external customer satisfaction.
• Conduct periodic A/R reviews with the sales and finance organizations.
• Understand existing policies and procedures (process maps) to ensure compliance for each business unit.
• Review delinquent accounts on a regular basis to determine root causes.
• Propose customer credit limits and payment terms.

REQUIREMENTS:

• Bachelor Degree, preferably in Economics;
• Minimum 2 years of credit and collections experience;
• Intermediate knowledge of collections and payments process;
• Fluency and ability to work in English;
• Ability to work in another foreign language is considered as a plus;
• Availability to travel is a must;
• SAP experience is a plus;
• Goal oriented, motivated self-starter, with excellent organizational and analytical skills & the ability to handle multiple tasks;
• Strong PC skills including Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc;
• Strong problem solving, interpersonal skills.