Nivel cariera

Middle (2-5 ani), Entry (0-2 ani), Senior (5-10 ani)

Limbi vorbite

engleză, portugheză, spaniolă

Adresa/adresele jobului

We are a leading medical devices company, headquartered in US, looking to complete our global Credit and Collections team in Bucharest with one more position: Credit and Collections Analyst, Portuguese and English speaker.

Job Summary:

Within limits of authority and responsibility established by credit management, is responsible for serving both Business Unit and Customers relative to their credit needs. Involves contacting external customers by various methods, building positive working relationships with customers and settling account balances within departmental guidelines and policies.

Also, performs a variety of credit functions which may include evaluating risk and exposure (obtains and reviews bank reports, trade information and commercial reports), reviewing financial statements and other financial information, collecting past due accounts, understanding and assisting in putting in place security agreements, placing accounts for special collection, taking action on order referrals and investigating and/or resolving customer deductions/claims.


Credit Administration

    • Approve customer credit applications within authority defined by company Standards
    • Perform credit analysis/evaluation for new customers within defined guidelines and existing policies and procedures
    • Obtain input /reports from reporting agencies (eg, Equifax, Experian, etc)
    • Escalate credit applications approvals that exceed authorization
    • Code credit master files to establish payment terms and credit limit based on company Credit Policy
    • Approve credit extensions or order referrals (credit blocks and service holds) on customer accounts
    • Interface with Team Lead and  Global Manager to ensure consistent application of policies, procedures, and performance metrics


Collections/Account Management

    • Effectively identify and resolve client issues preventing payment, which may include research within multiple systems/tools, examining historical data and payment history, along with the ability to communicate such while collecting monies owed
    • Monitor and identify delinquent accounts including contacting all past due customers within a calendar month and/or aging period utilizing AR report to resolve problem accounts
    • Place calls to customers to request payment (ie Collection calls), handle credit approvals and credit blocks within authorized limits, and according to table of authorities
    • Log all calls /communications (outbound and inbound), outcomes, next steps, actions, etc
    • Provide direction for cash application
    • Escalate disputes/deductions for resolution to support areas (eg, Customer Care, Sales, Service, etc) using communication tools in place
    • Research un-applied cash payments
    • Resolve invalid disputes/deductions with customer
    • Respond to customer information requests (eg, invoices, statements, dunning, etc)
    • Issue refunds as defined by existing policies and procedures
    • Research and resolve activity related to credit card charge backs and ACH returns
    • Assist with special projects as assigned

Required Knowledge, Skills and Abilities:

    • 2 years Collections/Credit Experience or similar activities
    • Strong Analytical Skills
    • Experience working with Bank Guarantees, Letter of Credits and Cash Against Documents
    • Must be a self-starter with strong problem solving skills
    • Organization skills – can plan, execute, and control multiple tasks. Can take direction from multiple people
    • Communication skills – excellent written and verbal presentation skills; good listening skills
    • Interpersonal skills – can work effectively with both internal and external cross-functional personnel at all levels of the organization
    • SAP experience desired
    • Proficient in Microsoft Office
    • Bi-lingual (English and Portuguese)