We are searching for Costumer Support in Lisbon (remotely due to COVID-19 ).Looking for german speaker!
Experience in technical Troubleshooting (preferable)
Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews)channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests , document relevant case information
Monday to Sunday – 8 am to 5 pm