Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, portugheză

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The Shared Service Contracts Management Team is a service provider to country entities and is expected to achieve challenging performance KPIs and SLAs relating to transaction accuracy and quality levels.

Key responsibilities:

Review and monitor Master Leasing Agreement and Individual Contract request;

Create Master Leasing Agreement and Individual Contract draft; upload and initiate contracts signing

Update system with signed contract and send confirmations

Receive contract change request and update system with contract change

Provide excellent customer service, with the ability to build productive relationships;

Recommend process improvements to create greater efficiency;

Qualifications and requirements:

University degree/diploma (. in business, management, economics, etc)

English (fluent, verbally and written)

Portuguese- advanced or mid level

2 years’ experience working in Customer Service

Intermediate MS Office (Excel, Access) skills

Familiarity with SAP ERP systems and tools an advantage

Continuous improvement mindset

Experience working in a multi-lingual international organisation

May be required to travel for work