-Assures the check and balance function for all order-/ revenue- / and business relevant issues
-Performs contract changes/ maintenance/setup/ processing within agreed SLAs. Keeping the systems up-to-date from a contract administration stand point, customer entitlement and invoicing. Responsible for the quality measures of the data in the systems.
-Coordinates E2E activities and actively applies and uses the near- offshore processes and work effectively with all Business Units involved in the Oder processing Process.
-Assures interface between support sales, support business, delivery organizations, process development and the customer.
-Assures that the contracts are handled correctly from a commercial and legal point of view
-Takes ownership in solving the reported mismatches to unit people for solving issues on requests;
-Placing purchase orders in line with the requests;
-Following up, cancelling, postponing and speeding up orders;
-Contacting suppliers and ask for quotations and order confirmation;
-Send purchase orders to suppliers;
-Solve invoice discrepancies in agreement with the local unit.
To perform this job successfully the following skills are required:
-Experience of working preferably in a BPO industry or in a shared service or back office environment in Order Management Process
-At least one year of work experience in Supply Chain Management/Procurement
-Fluency in English and at least medium level of German or French
-Knowledge of computer MS Office and on-line tools and other ERP in Order Management( SAP know-how will be considered a plus)
-Ability to work & communicate with people across organizational units & across level
-Excellent communication skills and customer oriented thinking
-Strong analytical skills with an ability to solve a problem with a win-win negotiation approach.
-Ability to plan, prioritize and organize tasks in order to meet the defined SLAs
-Leading by example and ability to handle stressful situations
-Knowledge of Client and end user requirement
- Opportunity to work in a fast growing company and in a multinational environment
- Opportunity to grow in the organization and build a successful career path
- Relocation assistance
- Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
- Personal and professional development through a variety of training programs (hard/soft skills)
If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.