Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, germană

Adresa/ adresele jobului

138 Șoseaua Păcurari, Iași


Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Purpose of the role

To be a a key member of a team responsible for managing the $52m budget for bundled consumables. Actively monitoring customer usage using reporting tools and ensuring a continuous focus on materials productivity. Act as a centre of competence and handle sales and service consumable escalations as well as management reporting

Major responsibilities:

  • Placing phone orders from end users (exceptions only)
  • Validating customer account details & entitlements and communicating these to our customers
  • Ensure business targets on Consumables cost are achieved
  • Organise part collections from customers
  • Chasing orders
  • Organise part collections from customers
  • Liaise on daily basis with Xerox country representatives and partners (WSC, Concessionaires / Logistics / Consumables Manager)
  • Monitoring account usage
  • Monitoring internet trading (work with brand protection team)
  • Ensuring consistent and accurate application of processes

Other responsibilities and desired attributes:

  • Ensure customer satisfaction by a positive “can do” attitude
  • Development ofknowledge in Process and Quality
  • Proactive review of processes to identify improvements
  • Contribute to more efficient work processes and maintain the documentation
  • Ensure quality standards are maintained by carrying out regular quality checks
  • Participate in team meetings and general inputs in day to day improvements
  • Timely and effective communication

Background, Experience And Qualifications:

  • Good English and German skills
  • A-Level Education / Leaving Certificate or equivalent
  • Strong Customer skills
  • Skilled at providing professional support via telephone and E-mail
  • Ability to work under pressure and deliver results
  • Strong problem solving skills
  • Must thrive in an extremely fast paced and a constantly changing environment, where attention to detail and teamwork is essential