Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, neerlandeză

Adresa/adresele jobului


KEY DUTIES/TASKS:

  • Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
  • Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
  • Ensure that the implemented functionality is thoroughly tested and delivered on time
  • Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
  • Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
  • Function as a liaison between the Principal Consultant and the team through which client requirements flow
  • Analyze the effort involved in developing/implementing these solutions and provide estimates
  • Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
  • Develop and maintain excellent relationships based on trust and credibility with all our customers
  • Help in continuously improving the support service to maintain a high level of customer satisfaction.
  • Work with implementation and product development teams around the globe to identify and report defects
  • Maintain and contribute to the Knowledge Base library
  • Work closely with the team and support in training and assessing new recruits
  • Adhere to ADP standards, policies and methodologies in all areas of business
  • Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
  • Giving advice to clients to optimize their use of the product
  • Adjust set up of the product when requested
  • Ability to influence and guide clients to ADP best practice and standard solution adoption

 

REQUIREMENTS:

  • Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
  • Multilingual Capability (English + Dutch)
  • Proven experience in supporting international customers
  • Experience in managing small teams and delivering small and mid-size projects
  • Experience working with HR Information Systems / CRM Systems will be a massive advantage
  • Ability to work in a challenging and demanding environment, alongside other energetic professionals
  • Experience working in SQL will be an added advantage
  • Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
  • Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
  • Knowledge of HR legislation would be an advantage
  • Excellent communication in oral, written and listening skills
  • Should be fluent in English & Dutch – Written and Oral
  • Awareness of the positioning of the product in the market place
  • High standard of personal, product and technical presentation
  • Demonstrate organizational skills in client visits, product implementation and administration
  • Excellent logical and problem solving skills
  • Ability to work both independently and as a team player with a positive attitude
  • Quick adaptability with an openness to learn and develop
  • Solid customer focus, with the aim of building lasting relationships