- Provides a written response to the information requested by the customers regarding specific products and services offered by the bank (payment amounts and payment methods, product details, etc.);
- Performs the necessary actions to solve the customers’ complaints and written requests;
- Drafts written answers to customers complaints/requests/Merchants;
- Sends documents/written answers/statements/copy of the contracts by e-mail / fax/ Post;
- By case, may initiate calls to customers to request relevant or additional information, in order to proper address their request and assure of the customer’s complete satisfaction;
- Interacts with the customers in a professional and polite manner;
- Interacts with other departments in order to solve the customers’ requests/complaints.
- University degree (in progress or completed);
- Minimum 6 months experience in a similar position;
- Good English knowledge;
- Knowledge of PC (MS Office: Word, Excel, Outlook, Access, Internet etc.);
- Good interpersonal and communication skills;
- Organizational skills and attention to detail;
- Stress tolerance.