Communications Support Engineer -Telco

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

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Additional Responsibilities shall include (but are not not limited to):


• Perform base problem determination and support-fixes for hardware, software, customer questions or queries, features, installation, method of procedure (“MOP”), process or network issues.
• Perform software upgrades support.

• Execute maintenance operations (hardware and software, . server reboots or remote disk replacement MOPs).

• Provide the Design Support team with problem descriptions which cannot be resolved by the Support team in accordance with the performance measurements identified by Oracle.

• Escalate issues to Design Support team and continued management of such issues.

• Adhere to Service Request (“SR”) quality record and documentation standards, TL9000 metrics and standards. 

• Perform triage of the incoming CSR to determine the correct severity / urgency and involve correct level of support team. 

SWOPS Engineer functions in a team environment shall include (but not limited to):

• Perform health checks and upgrades of Oracle customers’ equipment.  These activities will consist of remote and on-site upgrades.

• All activities will have a set start date and time communicated to the Engineer in advance and described in a MOP which is also provided to the customer.




·         5+ years knowledge/experience with LAN and WAN technologies: Routers and Switches
5+ years Knowledge/experience with layer3 IP Routing and layer2 switching

·         Analyzing and debugging IP packet captures using Wireshark/Tshark
Operating Systems:  Linux/Unix command line and OS troubleshooting

·         Database experience

·         Protocols: SS7, SIGTRAN, TCP/IP, SNMP, Diameter, Radius, DHCP

·         Interoperability/QA testing experience

·         Professional documentation skills writing Method of Procedures (MOPs), Root Cause        Analysis (RCAs), Technical Service Bulletins (TSBs), step by step technical procedures
Experience with LTE and GSM networks MSC/STP/HLR/PCEF/PCRF/GGSN/PGW a plus

·         We are looking for a minimum of two years prior working experience with Oracle products (or at least three years related experience without Oracle products)

·          BS/+ years of professional experience with professional certification (., CNE, MCSE, CPA, Oracle, etc.) is preferred.