Collections Officer with Portuguese

accounting - finance - sap - bpo - portuguese - excel

Nivel cariera

Entry (0-2 ani)

Limbi vorbite

engleză, portugheză

Adresa/ adresele jobului

București


Ideal Candidate: 

• Written and spoken ability to communicate in Portuguese for client interaction (C1);
• Good English (B2);
• minimum 1 year relevant experience in collection or a similar field (customer service);
• Experience with accounting systems, cash applications, customer service, SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritize and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player.

Key Responsibilities:

•Contact customers via e-mail/phone/fax and initiate collection activities;
•Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
•Provide necessary information of credit worthiness to customer service when required;
•Manage the customer portfolio within the agreed credit terms and credit limits;
•Meet cash collection targets keep up-to-date;
•Deliver service in line with agreed controls and procedures.
•Input notes on payment agreements and follow-up actions;
•Reinstate accounts when payment is received;
•Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
•Register invoice disputes;
•Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions;


What will you get?
- Competitive salary and performance bonuses
- Attractive benefits package: public transportation, medical services, private pension, life insurance, gym subscription, meal vouchers, free access to an online library
- Trainings delivered in classrooms or virtually
- Chance to become a subject matter expert for complex processes
- Possibility to practice your language skills with native speakers
- Opportunity to work with top clients, on complexe projects
- Dynamic, international working environment


  • Interviu online
  • Please rate your Portuguese skills on a scale from 0 to 3, where 0=NA, 1=Basic, 2=Conversational, 3=Fluent.
  • Please rate your English skills on a scale from 0 to 3, where 0=NA, 1=Basic, 2=Conversational, 3=Fluent.
  • What are your salary expectations for this role (in lei net)?