Excellent communication skills;
Knowledge оf MS Office tools (text, spreadsheet, etc);
Quick reaction on issues, problems and coming up with solution оf it;
Knowledge on collecting techniques;
Strong negotiation skills;
Not afraid to engage in tough discussions, where using strong arguments should move the process forward;
Comfortable to approach general topics handles in a commercial agreement with a customer;
Inclined to work with people, good understanding of a commercial process (rights, obligations, payments due).
Job Description and main tasks:
Monitor accounts to identify outstanding debts;
Investigate historical data for each debt or bill;
Find and contact clients to ask about their overdue payments;
Take actions to encourage timely debt payments;
Resolve billing and customer credit issues;
Update account status records and collection efforts;
Report on collection activity and accounts receivable status;
Negotiate payment dates with customers via phone;
Escalate special situations towards other departments.
Make thorough follow up in his/her actions.