Collection & Retention Specialist
A vizualizat 90% din aplicari in ultimele 30 de zile, in maximum 72 de ore
Middle (2-5 ani), Senior (5-10 ani)
engleză - avansat
We are looking for a competent Collection & Retention Specialist to join our internationally renowned team. For you to be our ideal candidate, you have to help our company with supporting the sales function and bring value by applying collection and retention strategies.
You need to be customer focused, have experience in dealing with customers and be fluent in English (business fluent). Ideally, you will need to be passionate by technology, understand some of our products and have a few years experience with the above role.
What will you do in this role?
- Analyze customer feedbacks and develop new techniques to ensure customer retention
- Provide excellent administrative customer services and ensure customer satisfaction
- Contact existing customers for business growth
- Creating and maintaining sales contracts and agreements
- Finding and contacting debtors to arrange debt payoffs
- Keeping accurate records and reporting on collection activity
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- To perform other tasks as assigned
What you will need to be successful in this role?
- English at an advanced level
- Minimum 2 years of experience in a similar role
- Good knowledge in Microsoft package
- Experience in processes orders and correspondence with customers, and fulfills needs of existing customers that are at risk of cancelling services or orders.
- Experience in addressing complaints with the goal of increasing satisfaction and securing renewals or saves.
- Very attractive monthly salary, competitive to the local market;
- Private medical services subscription within the Medicover network for yourself and your family (wife/husband and children);
- Additional monthly benefits package (meal vouchers, private pension, public transportation, gift vouchers);
- Daily Fruit basket & coffee;
- High performance technical work equipment;
- A relaxation and playroom equipped with a ping pong table, foosball, Xbox, beanbags;
- Car parking conveniently located in front and back of the office building;
- Dedicated training and career progression plan, certified training partners;
- Yearly performance & salary review;
- Regular Teambuilding activities to get to know your colleagues and have fun together;
- The opportunity to travel to our work locations across the world;