Nivel cariera

Entry (0-2 ani)

Limbi vorbite

engleză, franceză

Adresa/ adresele jobului

Salariu aproximativ brut oferit / luna in euro

450 €

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Ideal Candidate

• University Degree in Economics OR Previous experience Client Service - including problem resolution is a plus
• Attention to detail and the desire to take responsibility for assigned customers;
• Good in dealing with numbers and information;
• To be able to work in teams, under pressure and with strict deadlines;
• Driven and enthusiastic personality;
• Good written and verbal communication abilities;
• Excel and Word skills and basic knowledge of economic terms (ie. Invoice, VAT);
• Ability to work in a team environment as well as individually;
• Ability to learn multiple software applications.
• Fluent in English and French

Job Description

• Follow strict company policies and procedures and deliver a consistent and professional level of service at all times;
• Achieve set revenue targets and call quality objectives;
• Manage a collection portfolio through:
- Collection calls, escalation and issue dunning letters to overdue accounts
- Email communication
- Dispute resolution
- Recommendations for credits/write-offs
- Reconciliation
• Participate in client and customer conference calls;
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments;
• Responsible for regular forecasting and status reporting for portfolio;
• Respond to all requests for accounts receivable information or analysis to the client;
• Communicate and follow up effectively with sales dept regarding customer accounts on a timely basis;
• Generate and distribute weekly/monthly AR reports;
• Establish and maintain effective and cooperative working relationships with the involved departments.

  • Interviu online
  • Please rate your French skills, on a scale from 0 to 3 where 0= N/A; 1= Basic; 2= Conversational; 3= Fluent.
  • Please rate your English skills, on a scale from 0 to 3 where 0= N/A; 1= Basic; 2= Conversational; 3= Fluent.
  • What are your salary expectations?