Nivel cariera

Entry (0-2 ani)

Limbi vorbite

engleză, română

Adresa/ adresele jobului

București


MISSION OF THE JOB:

Be an ambassador of the Brand and deliver the highest possible customer service through every interaction in keeping with our premium image and positioning.

 

Key Responsibilities:

·         Guide clients and recommend various Brand products;

·         Suggest recipes to enhance clients’ Coffee Experience on a daily basis;

·         Offer technical support on all Barnd lines and products;

·         Proactive customer relationship management: emphasis on customer satisfaction and loyalty;

·         Respect and uphold procedures to enhance the Client Experience;

·         Understand and sensitize clientele to the different client contact channels

·         Ensure optimal quality with customer satisfaction phone surveys;

·         All other tasks inherent to the position.

 

 Qualifications:

·         High School, College or University Diploma with relevant experience;

·         Customer oriented – at least 1 year of experience in customer care area;

·         Experience with high end clientele, a great asset;

·         Ability to multi-task and solve problems;

·         Strong customer relationship skills;

·         Good team player;

·         Excellent communication skills;

·         Computer skills;

·         Fluent in English.