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MISSION OF THE JOB:
Be an ambassador of the Brand and deliver the highest possible customer service through every interaction in keeping with our premium image and positioning.
· Guide clients and recommend various Brand products;
· Suggest recipes to enhance clients’ Coffee Experience on a daily basis;
· Offer technical support on all Barnd lines and products;
· Proactive customer relationship management: emphasis on customer satisfaction and loyalty;
· Respect and uphold procedures to enhance the Client Experience;
· Understand and sensitize clientele to the different client contact channels
· Ensure optimal quality with customer satisfaction phone surveys;
· All other tasks inherent to the position.
• High School, College or University Diploma with relevant experience;
• Customer oriented – at least 1 year of experience in customer care area;
• Experience with high end clientele, a great asset;
• Ability to multi-task and solve problems;
• Strong customer relationship skills;
• Good team player;
• Excellent communication skills;
• Computer skills;
• Fluent in English.