Cloud Support Engineer with English
Entry (0-2 ani), Middle (2-5 ani)
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Cloud Support Engineer
Do you want to be part of a dynamic and fun team while learning your way around the latest in cloud technology?
Do you want to learn the complex world of Cloud and Servers?
Do you like to work hard and game hard?
If yes, this is the team for you!
What we need from you:
- Fluency in English
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- Knowledge of Windows clientsis preferable but not mandatory
- Knowledge of messaging clients is preferable but not mandatory
- Previous Technical Support or Customer Support experience would be an advantage
- Pleasant and positive attitude
What we can give you:
- Opportunity to learn cutting edge new cloud technology! We will provide the trainings, you just show up
- We can teach you about how client server infrastructure works, messaging technology, Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS, Skype, Shareporint and One Drive
- Great new career path
- Opportunity to interact with a variety of people from around the world
- A relaxation are equipped with Ping Pong, Pool and Xbox
- Attractive benefits package (Meal tickets, Health Insurance, Reimbursement for Sports activities)
- Opportunity to develop and learn constantly
What you will do:
- Handle support cases
- Connect with customer by phone/email/chat
- Understand customer issue
- Research/reproduce the issue
- Deliver and implement a solution
- Educate the customer on product usage
- Collaborate with various teams internally and externally, work in common to resolve customer issues
- Prioritise customer experience