Huawei Enterprise Business Group is glad to welcome you, a young capable person, to join our team of Customer Support Center for Huawei Romania. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe (but not limited to) for our products ( Routers, Switches, Firewalls & Security Gateways, WLAN devices, Server, Telepresence products and more).
There are five positions available as it follows:
Customer Care Representative with English (advanced), Polish (medium)
Customer Care Representative with English (advanced), Italian (medium)
Customer Care Representative with English (advanced), French (medium)
Customer Care Representative with English (advanced), Spanish (medium)
Customer Care Representative with English (advanced), Turkish (medium)
Customer Care Representative with English (advanced), German (medium)
Motivational salary package;
Life time learning environment and tools;
Opportunity to be part of a growing Huawei Enterprise community;
Opportunity for self-improvement within a professional team;
Young and motivated team that want to constantly grow;
Flexible program – full time job;
Promotion opportunity within the team.
We are interested in someone that can demonstrate himself/herself as a team player with excellent interpersonal communication skills and able to work independently without any supervision.
Strong and motivated, responsible and initiative personality
Customer focused and good communication skill
Excellent interpersonal and communication skills
Availability to work on shifts
Good level for the languages mentioned above – Polish/Italian/French/Spanish/Turkish/German
CCR agents receive various technical requests from the customers through different channels (phone, mail or website – eCare and iCare platform).
The main process for a CCR implies: creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type. The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.
The spare parts service is also assured by the CCR who is handling all the European requests. For this, the CCR follows the service process and for emergency cases - traces the logistics status until the service is fulfilled; arranges the domestics and international logistics for the spare parts service in European region.