We are looking for an experienced Trainer that will have the following responsibilities, for a large fleet of B2B and B2C rental car company, that activates in Bucharest and it is specialized in high end vehicles, large fleets, and Car Sharing, Ride Hailing industry.
Train l staff to ensure the best client experience possible by:
- Making clients feel welcome by promptly greeting them in a friendly, professional, and courteous manner both in person and on the telephone
- Train loaner staff in order to acquire the knowledge, skills, attitudes and behaviors necessary in their current activity
- Assisting clients with scheduling of appointments and loaner/rental car provisions
- Answering incoming calls in a prompt, pleasant and professional manner
- Notify service and/or other company personnel of customers' arrival
· Administrator of fleet operations; ensure fleet is aged appropriately and track any repairs/maintenance required.
· Train loaner staff to ensure the highest level of client support services
· Consistently maintain the highest level of professional appearance and behavior at all times.
· Maintain safe, neat, and clean work and waiting areas. Make sure the physical environment is (counter/displays) pleasing to the customers and employees.
· Assist in ensuring the safe and proper maintenance and use of physical resources - exterior display and parking, showroom area, display systems, and rental/loaner vehicles.
Must be a good speaker to effectively support training / presentation programs, according to the needs and objectives can be engaged.
Supervisory experience in a similar role in either a dealership or rental car setting.
Pleasant and helpful personality; professional conduct and appearance
Knowledgeable or trainable on retail facility operations, products and services, telephone skills, and customer satisfaction.
Excellent client relations skills.