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You have basic experience in a call center
You have a high degree of customer orientation and communication skills, able to keep up pleasant communication with the customer at all times with a good sense of humor;
You are empathetic and can solve problems flexibly
You have an affinity for numbers and a good attention to detail
You are self-motivated and get along well with your team
You speak and write Spanish fluently and clearly, and English would be a plus
Your mission is to retain customers by providing excellent and personalized customer service. You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt.
Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyze their issues, and give them a clear and effective solution.
Check missing calls with Zendesk and reach out to customers who were not able to get through
Conduct follow-up phone calls to customers who have unsolved questions or issues
Answer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear response
Report any unusual events or bugs in the webpage/system to your manager
Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research
Maintain contact with the Payments department for operational procedures