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București


At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Responsibilities:

- Answer to general inquiries about company and its services by telephone in a professional manner.
- Establish and maintain excellent relationship with customers in order to ensure that the best quality service is offered.
- Record, complete and correct booking details, in order to generate revenue and ensure prompt, effective service levels are maintained.
- Deal courteously with customer queries and complaints.
- Provide telephone trace requests from customers and other DHL stations.
- Promote a high sales initiative in order to increase country business acquisition.
- Provide accurate information regarding export and import clearance procedures.

Requirements:

- Sales Oriented person
- Good communication skills
- Very good Customer Orientation
- Ability to work under pressure
- Very good level of English
- Good PC skills