For one of our clients we are looking for a business support specialist with both Italian and English.
The role involves monitoring and supervision activities, incident handling and managing critical situations by achieving customer expectations, leading action plans and effectively communicate with customers and relevant company’s counterparts.
The team is based in Romania, working into an intercultural environment.
What you’ll do:
·Support of company’s corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting
·Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines
·Diagnose and troubleshoot issues on live production environments
·Analyzing and solving the incidents sent by the First Level Support
·Assess, troubleshoot and escalate user problems to specialized teams when necessary
·Giving required support effectively and in accordance with priority, impact and SLAs
·Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard
·Identify trends and recurring incidents and document them
·Improve the existing knowledge base with updates and maintenance of technical documentation.
What we’re looking for:
·University degree in information technology or comparable education
·Good command of English, both spoken and written
·Intermediate in Italian
·Ability to communicate and collaborate efficiently
·Ability to understand and prioritize the needs of the customer
·High interest in continuous learning and development (new tools, technologies, methodologies)
·Self-motivation to achieve consistently high quality results
·Ability to think out of the box and challenge the status quo
·enness to share knowledge and best practices with the team
·Knowledge of SQL language: performing queries, ability to understand basic SQL code
·ortunity to learn and work with a variety of technologies
·Multicultural, Agile environment that encourages new ideas and innovation
·Flexible working hours
·Medical subscription and life insurance
·Fitness centers discounts, sports activities and other company events
·Good transport connections and free parking
·Relaxation area (ping pong, foosball, massage)
·And…fresh orange juice, good coffee, fresh fruits.