Business Development Representative, Spanish

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Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

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Job description

Business Development Representative, Spanish Language (Latin America)– Oracle University

- extendable contract -


Job reference:

Looking for an Oracle University Global Business Development Representative responsible for the inbound sales, through incoming interactions (calls, e-mails, chats, inbound form) for Oracle University customers worldwide, while assuring a high level of satisfaction and targets achievement.

The Business Development Representative will be a trusted training advisor for the Oracle University customers contacting us through the inbound channels and a key contributor in growing Oracle revenue worldwide.


  • Responsible for identifying all customer interactions up sell opportunities, providing the best solutions to fit the customers’ needs and performing all the necessary follow-up actions to transform the opportunities into revenue;
  • Responsible for identifying and transferring complex customer enquiries to designated departments for further investigation according to the procedure in place, but still having ownership over the enquiry and making sure a resolution is in place in due time;
  • Providing customers with accurate and consistent information on OU education offerings, the availability of products, information related to the end to end process
  • Managing all customer courses demand by contacting the customers in maximum 24-48 hours, providing the best solution fitting their needs and convincing them to acquire the OU course/product by making a firm booking;
  • Basic understanding and continuous study of the Oracle Technology and Oracle University trainings and tools;
  • Developing, extending and maintaining relationships with the appropriate departments within Oracle;
  • Demonstrating a positive attitude, professionalism, initiative and flexibility in performing daily job functions and always portraying a professional and positive image to the customer;
  • Flexibility for working in shifts and adapting to the country/ region’s working hour interval if required in order to provide customer support and contribute to the achievement of the business revenue recognition KPIs around quarter and year end;

Education & Experience requirements:

  • University degree
  • Foreign Languages – Excellent oral and written English skills / English & Spanish
  • Proficient in using Windows, MS Office, e-mail and Internet
  • Experience in using Oracle applications – preferred
  • Previous Sales experience or sales related – customer frontline – at least 1-2 years preferred
  • Previous experience preferably in an IT or Education environment
  • Experience in using online applications for administrative/ operational processes (previous usage of Oracle tools preferred)
  • Knowledge of IT education market is advantageous

Key competencies:

  • Excellent verbal and written communication and negotiation skills
  • Strong sales and marketing skills: needs analysis, positioning, and business justification and closing
  • Strong active listening towards fast and accurate customer needs identification
  • Ability to multi-task, prioritize and manage time effectively
  • Team player with strong interpersonal skills, competitive driven to achieve the individual and the team’s objectives and targets
  • High level of energy, drive, enthusiasm, initiative, commitment.
  • Self-motivated to continuously expand personal professional knowledge.
  • Ability to work in a global team environment