Overall: Supporting all Cloud deals, including renewals, from an end to end processes perspective and providing effective and efficient support to drive Cloud growth globally.
The role of Business Analyst – Cloud Renewal Admin is to enable the smooth and efficient processing and management of Cloud transactions as they progress through the stages of the end to end sales process. As a result, the velocity of the Cloud business will significantly improve and Sales will be able to focus more of their energy and effort selling Cloud to our customers.
The Cloud Renewal Admin Business Analyst will report to the Cloud Renewal Admin Manager and will manage key support projects and initiatives that include but are not limited to:
Act as knowledge expert in all Cloud end to end processes and systems
Act as lead in Cloud renewal preparation
Act as a bridge between the sales team and various other supporting functions (GSO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)
Undertake admin responsibilities as required by Global Cloud Ops
Proactively screen deals for roadblocks and track deal progress
Assist in the escalation of critical deals as required (through various back office functions and processes)
Integrate with sales team and sales management to gain understanding of business priorities and challenges
Support acquisition integration in Cloud
Support new application roll outs.
Meet Global Cloud Ops KPIs and targets
Communicate activity metrics to sales management
Undertake other reporting & projects as required
Good self organization, multi tasking ability, flexibility
Flexibility to working in shifts
Quality and efficiency oriented, even under pressure
Attention to detail, methodical and accurate
Excellent communication skills
Excellent English skills, particularly writing, consistency, organization and standardization of terms and language