Back office Analyst-French/Spanish/EN

Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, franceză

Adresa/ adresele jobului


Back office and sales support analyst

French speaker - regular schedule: 9AM - 6PM

Spanish speaker - evening schedule: 12PM - 9PM

English speaker  - evening schedule: 12PM - 9PM

 

Team provides support for sales reps during the entire lifecycle of a sales opportunity and back office activities for other billable and non billable requests.

 

The ideal candidate will have a successful track record in the following areas:

  • Support, Consulting, Outsourcing or Services Sales
  • Back office or sales support previous experience will be an asset
  • Fluent English
  • Eager to learn high volumes in short time
  • Knowledge of technical terms in HW/SW

 

Knowledge and Skills:

Professional:

  • Excellent communication skills: written and verbal;
  • Aggressive self starter with a great attitude and strong organizational skills
  • Excellent verbal and written communication skills
  • Knowledge of Windows, Outlook, Word, and Excel
  • Has understanding of service industry
  • Projects a positive and professional image
  • Strong data mining and prospecting skills
  • Organized  and close  the details;
  • Ability to manage multiple tasks simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.
  • Ability to work under pressure and tight deadlines despite the high demands of the working environment;
  • Ability to communicate effectively and calmly;
  • Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;
  • Orientation towards results, being able to bring excellent results even with tight time limits;

Technical:

  • Fluent English skills language skills, must be able to read, write and speak professional English & French/Spanish or just English

Back office and sales support activities for field sales reps combined with other operational activities.

 

As a member of Oracle's Support Sales organization, you will handle requests for pricing estimates and contracts for the services in the department’s portfolio. Your main responsibilities will be:

  • Support sales teams on the entire lifecycle of a request on discovery, scoping, level of effort development, pricing, contracting, booking
  • Communication to owners at key stages of the process
  • Answer in due time to standard queries related to the internal processes
  • Make effective tracking for all requests handled
  • Provide requester feed back at any steps in the process
  • Support sales reps with approvals, queries, contracts, etc.
  • Fosters internal Oracle relationshi
  • Participates in reporting and audit functions