Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Huawei Romania is currently looking for an Application & Software BSS BO engineer.

Our colleague will provide BSS technical operation support to our valuable customer, including incident & problem handling, routine and preventive check, testing, service request handling, updates & patches implementation and other maintenance tasks:

·       Provide technical and operations support for in service application and software elements.

·       Handle customer requests under agreed SLA and according to agreed processes

·       Analyze the customer's existing systems, needs, and requirements to provide the necessary solution.

·       Ability to create or update template documentation to reflect solutions provided.

·       Ensure installations, commissioning and integration of application and software/ hardware products

·       Perform test activities from stand-alone test, integration test to acceptance test of application/ software/hardware elements.

·       Participation in Technical discussions with customers.

·       Software Systems Planning, Performance Analysis and Optimization.

·       Provide status reports on application and software project performance to identified stakeholders.

Requirements:

  • Degree in Electrical/Electronics Engineering, Computer science or relevant field
  • Minimum of 3 years hands-on experience in IT, Charging system operations and maintenance
  • Working experience of Unix/ Linux OS and Oracle SQL
  • Good troubleshooting skills, such that faults are promptly identified and rectified to meet the required SLAs.
  • Successful applicants should be Goal-oriented with good interpersonal and communication skills, and be a very good team player.
  • Successful applicant should be good at customer relationship, understanding their requirement.
  • Good understanding on technical support operation model and ITIL processes.
  • A good team player and able to work effectively.
  • Willing to accept responsibility and able to work with minimum supervision.
  • Good English communication, both written and spoken
  • Willing to work night hours occasionally

The selected candidates will pass a 20 minutes test on paper for Oracle and Unix/Linux knowledge validation during the first round of interviews.

Only suitable candidates will be contacted, thank you.