Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, română, franceză

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This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks:
• 2nd Level Assurance Support Activities
• 2nd Level Incident Management
• Problem Management
• System Administration

Position Qualifications:
Core Competences: 
• Customer oriented approach
• Presentation & Communication Skills
• Knowledge sharing
• Problem Solving and strategic thinking
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Creating & Innovating
• Applying Expertise and Technology

Minimum Qualifications & Experience Requirements:
• At least 3 years experience with client- server applications
• BMC knowledge is a plus
• Basic networking skills
• Javascript knowledge is a plus
• ITIL Foundation is a plus
• Medium Linux/Windows knowledge

• basic SQL knowledge required

• English is mandatory

Preferred Qualifications & Experience Requirements: 
• Problem solving and trouble shooting skills
• Good communication skills
• Cost Awareness
• Social skills and awareness