Panalpina Group is one of the world's leading providers of end-to-end supply chain solutions. We combine intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.
The range of Supply Chain Solutions can vary from simple transport or storage up to complex operations. We optimize all activities around information, material and financial flow. We provide globally integrated end-to-end solutions tailored to our customers' supply chain management needs with a special commitment to industry specific requirements. Panalpina Group operates a global network with some 500 offices in more than 70 countries and employs around people worldwide.
PANALPINA ROMANIA is looking for the position of an Air Freight Import Customer Service for Oradea office.
Purpose of the position
To proceair import shipments with high accuracy by using Panalpina’s forwarding applications, ensuring operational excellence, high productivity and customer satisfaction.
&bullProcess orders from Sales Dept. through the OMS applicati
&bullIssue handling instructions to all parties involved (customs brokers, airlines, PA RO Overland desk, etc
&bullArrange pick-up/delivery of the export/import airfreight shipments through PA RO Overland desk, Panalpina’s offices and Panalpina’s agents;
&bullIssue MAWBs, HAWBs and labels related to the airfreight export shipments, strictly observing the related rules and regulati
&bullCheck the applicable rules and regulations required by the origin, transit and destinations countries in order to avoid problems, delays, fines, etc. for Panalpina or Panalpina’s customers.
&bullCheck the documents and information received from customers with regard to banned/restricted commodities, sanctioned or embargo countries, compliance issues and inform superiors/customers in case of irregularitie
&bullArrange bookings with the airlines/PAO/Panalpina’s gateways for the airfreight export shipments, trying to find the best solution for the customers and Panalpina;
&bullArrange bookings with airlines/PAO/PA Gateways/Panalpina’s offices or Panalpina’s agents for the import airfreight shipments, trying to find the best solutions for the customers and Panalpina.
&bullSend advices to customers/Panalpina destination offices about pick-up details, customs clearance, flight details and delivery details for export/import air freight shipment
&bullTrace shipments from origin point, through all transit points up to final destination and advise all parties involved of any irregularities/delay
&bullCheck the correctness of documents for air freight export and import shipments and advise all parties involved in case of irregularities;
&bullInform customers about the level of customs duties and VAT to be paid for the airfreight import shipments, based on the information received from customs broker;
&bullSubmit PODs to the customers when required;
&bullAssist customers/PA offices or PA agents with regard to different issues (. not closed T1 documents, disputed invoices, etc
&bullFill in and submit different reports required by customers or PA offices related to the airfreight export and import shipment
&bullServe as a liaison between Panalpina’s subcontractors and customers regarding all shipments detail
&bullUpdate in a timely manner of Track & Trace Applications: Pantrace, Intrac, Combas, eFile or other Panalpina’s tool
&bullEnsure timely information in case of real or possible loss, damage or incidents using Incident Handling Tool to register such event
&bullProvide accurate job costing in order to avoid financial deviations from one month to the other;
&bullWork with Sales on account implementation, ensuring a smooth transition from Sales to Operati
&bullCheck, close and invoice all files in due time and correct manner in order to ensure the achievement of the operation KPI
&bullDistribute documents and make copies for own evidences in accordance with shipper’s, consignee’s, Panalpina’s and/or destination countries requirements in a timely manner;
&bullAssure that files contain all the necessary documents as per instructions received from Finance and Accounting Dept.
&bullEnsure that all outgoing and incoming invoices are completed accurately and forwarded to the interested parties on time;
&bullEnsure that PRT Tool is daily checked and invoices are approved or rejected within the following time frames: 75% of the invoices within 48 hours from receiving date and 100% within 72 hours from the receiving date;
&bullStrictly respect the provisions of Panalpina’s Code of Conduct & Anti-Bribery Policy and other internal Panalpina’s policy;
&bullKnow how in freight forwarding activity;
&bullKnowledge about markets and competitor
&bullKnowledge about trends and challenges for the industry;
&bullUnderstanding of business principles and language;
Skills & Competencies
&bullAbility to establish a successful long-term business partnership with internal and external customer
&bullAbility to work with different culture
&bullCapable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust;
&bullTime management (monitoring performance against deadlines and milestone
&bullHigh energy and resilience;
&bullHigh commitment and positive attitude in the face of setbacks and obstacle
&bullHigh stress level (Ability to work under pressure and deal with tight dead line
Good spoken and written English.
We are offering:
Competitive salary and an attractive benefits package
Training and Mentoring programs
Experienced leaders to support your development
International career growth opportunities
We look forward to hearing from you!
***Only suitable candidates will be contacted for an interview.