About Villeroy & Boch
Villeroy & Boch with headquarters in Mettlach /Germany has production facilities in Europe, Mexico and Thailand. Villeroy & Boch is one of the world’s leading brands for ceramics and lifestyle. With our innovative and stylish products from the areas Bath & Wellness and Tableware we have been creating feel-good moments and spaces sinceur success is based on the high commitment and the inventiveness of our 7500 employees in 125 countries.
SC Mondial SA as part of the Villeroy & Boch group is a ceramic production sites with more then 40 year history on local market.
As After Sales Technician, you will be primarily responsible for solving complaints of all damaged or non-working products.
Your activities will include:
- Receiving and managing customer complaints regarding the quality of products, broken parts, track losses;
- Collaborates with third-party companies that provide the service of the delivered products;
- Determining and evaluating the quality issues of delivered products, including the customer location (if necessary), in collaboration with the Quality Assurance Department;
- Answering technical questions on all products for Bath & Wellness - Villeroy & Boch and Mondial;
- Reporting how the customer's complaints have been resolved;
- Translation and verification of technical manuals and other technical documentation;
- Prepares / take over newsletters for customers, including product changes, news, etc .;
- Recording and updating of internal database (CRM) for post-sale issues and complaints;
- Verify local standards for marketed products and ensure compliance with applicable rules;
- Direct communication with Villeroy & Boch service technicians, when required.
- Work experience in sales activity;
- Good English language skills;
- Very good PC operating skills (Word, Excel, SAP);
- Good organization, able to coordinate multiple projects and work with deadlines;
- Very good communications skills and conflict-handling skills;
- Reliability, attention to details, seriousness, problem-solving skills and fair attitude towards collaborators;
- Availability for travel in the country and abroad.