Accounts Receivable with German

Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, germană

Adresa/ adresele jobului

Cluj-Napoca

Se recruteaza si din

Alba Iulia, Turda


Mission:

Daily investigation of the SAP reports that show the errors linked to PCM CDAs

Regular follow up on the lines with errors in order to assure proactive work on these

Contacts all the teams involved in the CDA PCM process in the attempt of correcting the errors before the invoicing date

Good knowledge of the clients’ portfolio; maintain the contact on the regular basis with the clients through e-mails or telephone

Deals with all the requests received respecting the agreed turnaround time and dead-lines

Ability to filter and analyze the requests received, considering the financial regulations and the internal rules and procedures

Responsiveness towards the requests coming from the market; ability to analyze and resolve customers or internal employees’ problems or requests

Provides excellent customer service to all clients or collaborators in all interactions had with them

Assist AR team on the continuous process improvement

Ensures training for new joiners as per the training plan made by AR Supervisor or Working Team Leader

Regularly review and update all the SOPs related to the Price Claim process

Comply with business ethics, applicable laws and regulations

Maintain confidentiality of proprietary information

Works according to Steelcase core values and mission

Back-up provided for the colleagues not present at work or whenever needed as per the Back-up internal file, or respecting the prioritization made by the Supervisor or the Working Team Leader

Education/Experience

Business / Economics graduate

Experience in working with clients - great customer service skills

Prior experience in “Order to Cash” processes represents a plus

EXCEL skills, knowledge of SAP would be a plus

Fluency in German and EnglishSkills/Abilities

Strong communication skills

Good negotiation skills

Efficient time management

Strong computer skills including Web navigation and Microsoft Office

Able to work with tight dead-lines and able to handle the volumes in the agreed turn around time

Able to expresses thoughts clearly, adapts to different communication styles

Strong organizational and documentation skills

Team player with strong interpersonal skills

Self-motivated and positive attitude

Desire of continuous improvement