Order Management with Russian or English

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, rusă

Adresa/adresele jobului


Your job responsibilities will be :

Management of all incoming requests / orders
- Management of the backlog (orders and orders related requests)
- Addressing all written / verbal requests and complaints received from the Customer
- Process improvements proposals / implementation

Customer Operational Support:
- Manages Customer relationship through providing daily operational support
- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
- Keeps Customer informed of progress at all stages

Transaction Processing:
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues
- Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity

The following requirements are needed to perform this job well:

- University graduate
- Experience in Supply Chain/Logistics and in SAP is preferred
- Computer (internet, MS Office package)
- Foreign languages (both written & spoken) - English, Russian
- Good verbal & written communication skills
- Good analytical & synthesis skills
- Good working knowledge of MS Office (especially Excel)
- Good Customer relationship capacity
- Problem solving oriented
- Self confidence & independence in decision making
- Punctuality & Flexibility
- Team work capability

Benefits:

  • Opportunity to work in a fast growing company and in a multinational environment
  • Opportunity to grow in the organization and build a successful career path
  • Relocation assistance
  • Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
  • Personal and professional development through a variety of training programs (hard/soft skills)