Deltatel is looking for a Customer Support Engineer to be part of our main client’s global Care Support team responsible for its AAA line of products.
You will be customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions.
In this role, you will need to coordinate between Customer or Tier2 support and the AAA product unit (Tier4 and/or R&D). You are required to be a strong team player as well as constantly improve and share technical knowledge to increase the overall knowledge/capability of the team.
Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience.
3+ years Technical Support experience.
Practical working experience with Linux distributions (RHEL, CENTOS etc).
Database administration/configuration knowledge.
Knowledge of Diameter protocols: STa, S6b, SWm etc.
Support & Maintenance expertise and Customer service skills is needed.
Knowledge of common network protocols (TCP, UDP, SCTP) and troubleshooting tools.
Native English Speaker or comparable (spoken and written English must be mother tongue level)
Ability to communicate effectively in English with customers via email, chat or phone
Must be a team player with good interpersonal skills.
Ability to handle and escalate issues as needed.
Strong analytical and troubleshooting ability.
Must be a self-learner with the ability independently investigate and learn new technical topics and solution.
Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
Practical experience with at least one of the following scripting languages Python, bash, Perl (is a plus)
Practical experience with MySQL / Oracle DBs (is a plus)
Very attractive salary package - accordingly to your skills and experience; private medical insurance, kindergarten reimbursement, sport benefits, transportation benefit, performance bonus
Access to theoretical and practical training programs;
Professional development in a wide range of telecommunication technologies, on international projects