AAA Customer Care Support Engineer
Middle (2-5 ani), Senior (5-10 ani)
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- Deltatel is looking for a Customer Support Engineer to be part of our main client’s global Care Support team responsible for its AAA line of products.
- You will be customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions.
- In this role, you will need to coordinate between Customer or Tier2 support and the AAA product unit (Tier4 and/or R&D). You are required to be a strong team player as well as constantly improve and share technical knowledge to increase the overall knowledge/capability of the team.
- Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience.
- 3+ years Technical Support experience.
- Practical working experience with Linux distributions (RHEL, CENTOS etc).
- Database administration/configuration knowledge.
- Knowledge of Diameter protocols: STa, S6b, SWm etc.
- Support & Maintenance expertise and Customer service skills is needed.
- Knowledge of common network protocols (TCP, UDP, SCTP) and troubleshooting tools.
- Native English Speaker or comparable (spoken and written English must be mother tongue level)
- Ability to communicate effectively in English with customers via email, chat or phone
- Must be a team player with good interpersonal skills.
- Ability to handle and escalate issues as needed.
- Strong analytical and troubleshooting ability.
- Must be a self-learner with the ability independently investigate and learn new technical topics and solution.
- Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
- Practical experience with at least one of the following scripting languages Python, bash, Perl (is a plus)
- Practical experience with MySQL / Oracle DBs (is a plus)
- Very attractive salary package - accordingly to your skills and experience; private medical insurance, kindergarten reimbursement, sport benefits, transportation benefit, performance bonus
- Access to theoretical and practical training programs;
- Professional development in a wide range of telecommunication technologies, on international projects