Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

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Job Description:

  • Deltatel is looking for a Customer Support Engineer to be part of our main client’s global Care Support team responsible for its AAA line of products.



  • You will be customer focused, dedicated to providing a superior 24/7 support experience through solving and identifying customer technical issues as well as providing long-term solutions.
  • In this role, you will need to coordinate between Customer or Tier2 support and the AAA product unit (Tier4 and/or R&D). You are required to be a strong team player as well as constantly improve and share technical knowledge to increase the overall knowledge/capability of the team.  


Required qualifications:

  • Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience.
  • 3+ years Technical Support experience.
  • Practical working experience with Linux distributions (RHEL, CENTOS etc).
  • Database administration/configuration knowledge. 
  • Knowledge of Diameter protocols: STa, S6b, SWm etc.
  • Support & Maintenance expertise and  Customer service skills is needed.
  • Knowledge of common network protocols (TCP, UDP, SCTP) and troubleshooting tools.
  • Native English Speaker or comparable (spoken and written English must be mother tongue level)
  • Ability to communicate effectively in English with customers via email, chat or phone
  • Must be a team player with good interpersonal skills.
  • Ability to handle and escalate issues as needed.
  • Strong analytical and troubleshooting ability.
  • Must be a self-learner with the ability independently investigate and learn new technical topics and solution.
  • Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
  • Practical experience with at least one of the following scripting languages Python, bash, Perl (is a plus)
  • Practical experience with MySQL / Oracle DBs (is a plus)


Our offer:

  • Very attractive salary package - accordingly to your skills and experience; private medical insurance, kindergarten reimbursement, sport benefits, transportation benefit, performance bonus
  • Access to theoretical and practical training programs;
  • Professional development in a wide range of telecommunication technologies, on international projects