Nivel cariera

Middle (2-5 ani), Entry (0-2 ani), Senior (5-10 ani)

Limbi vorbite

engleză, română

Adresa/ adresele jobului

Responsibilities & Tasks: 

  • Service Delivery Coordination:
    • Effectively plans executes activities in 2st level Assurance - Billing team to deliver according to the WLA in place and with customer expectations all service deliverables at the correct quality parameters, respecting all GSC processes in place;
    • Acts as KPI & SLA Operational responsible (ticket life cycle responsible for the Billing area);
    • Minimizes the service impact in case of technical issues that affect the customer’s network, both reactive and preventive;
    • Supports Billing team in critical and high incidents, available also out of business hours (on call duty);
    • Responsible for Business Continuity procedures execution in Billing area.
  • Knowledge Management:
    • Responsible for knowledge transfer from 2nd Level Assurance – Billing towards 1st Level Assurance teams
    • Checks and reviews new OPI-s from the technical and process point of view;
    • Responsible for structuring and maintaining a unique repository with technical documentation for the Billing area; Drives and coordinates technical workshops with 1st Level Assurance teams


Core Competences:

  • Good Knowledge in:
    • 2nd Level Assurance Support Activities;
    • 2nd Level Incident Management;
    • Problem Management;
    • System Administration;
    • 2nd Level Billing Operations;
  • Technical:
    • GSM & UMTS TELCO Architecture;
    • Troubleshooting/Problem Solving;
    • Solid production environment experience;
    • Trouble Ticket Management;
    • BSS system understanding would be a plus (DWH, CRM, Mediation);
  • Core:
    • Solid work experience with any Billing system;
    • Oracle DB (release 8i/9i/10i,g/11g) knowledge and administration;
    • PL/SQL and SQL Programming experience;
    • OS Unix/Linux (HP/Sun/Centos/RedHat) knowledge and administration;
    • Programming language experience (Perl, Shell scripting, awk);
    • TCP/IP protocols knowledge.


Qualifications & Experience Requirements:

  • Bachelor of Engineering in Telecommunication / Electronics or equivalent university degree;
  • Minimum 2 years with good BSS/Billing experience (vendor, operator, and technology-related industries). Person having knowledge of Oracle Billing & Revenue Management products will be preferred;
  • Good understanding of general BRM solutions for Mobile, Fixed and Converged platforms;
  • Knowledge of Post-paid, Prepaid, Converged Billing, Interconnect;
  • Strong knowledge of wireless technologies (call flow), related protocols and telecommunication standards like 3GPP;
  • Preferred knowledge of customer business processes and frameworks for telecom best practice (MSTOP, eTOM, ITIL).


Other Skills: 

  • Team player;
  • Analytical approach to problems;
  • Ability to work under pressure;
  • Be enthusiastic and motivated;
  • Have strong customer focus and have effective presentation and communication skills;
  • Have strong interpersonal and customer relationship skills;
  • Can work independently and be self-motivated;
  • Ability to persuade and mobilize internal/external resources to fulfill customer requirements;
  • Ability to provide clear and concise reports/feedback to peers and management, adapting the style of communication appropriately to the audience/receivers;
  • Solution thinker and problem identifier.