Context of the job:
With over 4500 employees, Cegeka is one of the most important ICT providers in Benelux. We develop, implement and manage IT applications and infrastructures for medium-sized and large organizations. We overcome challenges for clients in the healthcare, social security, retail, public, industry, logistics and financial sectors. Customers use our services to implement and integrate IT infrastructures, managed services, outsourcing, user support, desktop management, the development and implementation of applications, technical support and consultancy. With our own data centers in Hasselt (BE), Leuven (BE) and Geleen (NL), we are ready for the future and for new business models, and so are our customers. As well as the Belgian domestic market, Cegeka also has branches in the Netherlands, Poland and Romania, where we have subsidiary companies for remote management and software development
Cegeka is a System Integrator that provides Managed Services for multiple customers across Europe on a 24 by 7 CGMSC (Cegeka Global Managed Services Centre) Division is structured on 4 main levels of technical competence: Support Technician, Support Engineer, System Engineer and Architect. The 4 levels act as a team to ensure customer satisfaction.
As a service desk agent, you will fulfill an important role in our 24/7 multi-customer Service Desk organization. You are part of the Cegeka 1st Level Team and you are our main customer interface. The Service Desk 1st Line Team operates
Candidates must possess:
Offer (bonuses, benefits):