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Did you know that more than half the people in the world now have a mobile phone? That's 5 billion people! It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson enables innovative ways of doing business and shaping the future together, as well as a renewed approach to global challenges such as education, healthcare, climate change and our use of natural are undergoing a continuous transformation process to achieve our Networked Society goal. Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Thanks to our employees’ curiosity, determination and proactive approach, our technologies have transformed and shaped the future. Opened in, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. On a day to day basis, the Center services global customers across the globe, managing networks that, together, enable 200 million subscribers to communicate. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs. We are passionate about social causes (having a strong Brand Ambassadors Team) and sports (over 20 teams participating in major competitions). Find out more about us and our story in Romania on .

Job Summary

This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

•Event Management
•1st level Incident Management
•Remote Site Access Control
•1st Level Assurance Support activities

Position Qualifications

Core Competences:
•Knowledge of Managed Service Telecom Operations Practice
•Fluent in Romanian language
•Knowledge of 2G, 3G and 4G - network architecture (nodes, interfaces, protocols used, basic call flow, SMS flow, data traffic)
•Basic Telecom knowledge (especially Radio and Transport)
•Knowledge of PDH systems (Plesiochronous Digital Hierarchy), SDH (Synchronous Digital Hierarchy)
•Knowledge of optical fiber
•Knowledge of signaling protocols (SS7, SIGTRAN) – SS7 protocol stack
•Knowledge of OSI protocol stack

Preferred Qualifications & Experience Requirements:
•Problem solving and trouble shooting skills
•Fluent in English language
•Good communication skills
•Spanish or Italian language skills are considered a plus

What we offer

To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career the Romanian Center we are well known for providing:

• Modern, energetic, global working environment

• Access to latest technology and ability to work to develop new tools and showcase your bright ideas

• Opportunities for continuous learning & professional growth and promotion

• Work in a dynamic company along with the smartest people in the industry

• Comprehensive benefits package: including premium healthcare & gym subscriptions

• Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting