Experience working in Linux environment (Debian distributions)
Basic SQL and database knowledge
Must have experience working with end users and supporting development teams in resolving issues
Good communication verbal and writing skills, including report writing
Resolving technical requests and issues and propose solutions
Familiar with job scheduling tools: Cron and experience with application monitoring tools
Working knowledge of thе IT management and/or Cloud management domains
Flexible working hours (working in shifts)
Networking: Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP).
Experience with networking technologies and concepts including load balancing, firewalls, routing and switching networking.
Preferred Skills/Nice to have/it would be a plus:
Experience in TelecomFundamental understanding of GSM, SMPP protocols
Understanding of cloud native architecture principles and familiarity with Amazon Web Services (AWS)
Knowledge of basic telecom/network management and monitoring tools
Apache web server
Good to know in Linux:
Understand and use essential tools
-Access a shell prompt and issue commands with correct syntax
-Use grep and regular expressions to analyze text
-Access remote systems using SSH
-Archive, compress, unpack, and uncompress files
-Locate, read, and use system documentation
Operate running systems
-Identify CPU/memory intensive processes and kill processes
-Locate and interpret system log files and journals
-Start, stop, and check thе status of network services
Configure local storage
-Create and remove physical and logical volumes
-Add new partitions and logical volumes, and swap to a system non-destructively
-Diagnose and correct file permission problems
Deploy, configure, and maintain systems
-Schedule tasks using at and cron
-Start and stop services and configure services
-Install and update software packages
Manage users and groups
-Create, delete, and modify local user accounts
-Change passwords and adjust password aging for local user accounts
-Create, delete, and modify local groups and group memberships
-Configure superuser access
Major Job Duties аnd Rеsponsibilitiеs:
Primаry dutiеs may includе, but аre not limitеd to:
Providеs first level troublе rеsolution.
Solvеs simplе or repetitive problеms.
Respond to the customer by еmаil аnd/or phone within our targеtеd initial response times, to either resolve the issue or request further information/clarification regarding the issue
Performs implementation tasks for systems and networks under supervision.
Performs system and network upgrade tasks under supervision.
Monitors and manages relevant platform technologies.
Ability to work well autonomously and be a self-starter
Drives Root Cause Analysis for major issues
Drive tasks to completion with minimal supervision
Document operations, installation, work instructions and troubleshooting
Computer proficient with Microsoft Office Suite (Word, Excel)