Detalii loc de munca

1st Level Assurance Engineers with French

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Nivelul carierei
Fara experienta, Entry (0-2 ani)
Tip job
Full time
Limbi vorbite
Franceză - Avansat
* toate limbile sunt obligatorii
Adresa
Posturi disponibile
5

We are looking for our client from Bucharest, one of the leading providers of Information and Communication Technology (ICT), 1st Level Assurance Engineers with French.


Requirements:

  • Fluency and English, you will work in an international environment, with customers and suppliers;

 

  • The drive to learn and develop in an International Company, you will be trained and you will receive support on a daily basis;

 

  • Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training).


Main activities & Responsibilities

  • Monitor, perform troubleshooting, fault acknowledgement and fault analysis;

 

  • Work with the application for trouble ticket management;

 

  • Maintain the service delivery level within the agreed SLAs;

 

  • Follow-up on incidents, registered but not solved, escalated to next level support;

 

  • Solve standard problems based on the existing procedures;

 

  • Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges);

 

  • Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are meet;