Detalii loc de munca

1st Level Assurance Engineers with French

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Nivelul carierei
Fara experienta, Entry (0-2 ani)
Tip job
Full time
Limbi vorbite
Franceză - Avansat
* toate limbile sunt obligatorii
Posturi disponibile

We are looking for our client from Bucharest, one of the leading providers of Information and Communication Technology (ICT), 1st Level Assurance Engineers with French.


  • Fluency and English, you will work in an international environment, with customers and suppliers;


  • The drive to learn and develop in an International Company, you will be trained and you will receive support on a daily basis;


  • Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training).

Main activities & Responsibilities

  • Monitor, perform troubleshooting, fault acknowledgement and fault analysis;


  • Work with the application for trouble ticket management;


  • Maintain the service delivery level within the agreed SLAs;


  • Follow-up on incidents, registered but not solved, escalated to next level support;


  • Solve standard problems based on the existing procedures;


  • Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges);


  • Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are meet;