For Toyota, quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for constant improvement in everything we do. This basic principle for us is called: “KAIZEN” (“continuous improvement”) and is what guides us in our pursuit of best Quality and the delivery of unparalleled customers satisfaction.
Customer Quality engineers represent the customer voice in the Toyota organization. We strive to maximize European customer satisfaction, through reacting quickly to any vehicle performance concerns. We do this through close cooperation with the national marketing companies in the European market
Through analysis of Field Quality information (engine & transmissions) reported by distributors, warranty data analysis and hands-on investigation on vehicles and of recovered problem parts, you will promote quick countermeasure activities. In your role you will lead negotiations with responsible design and manufacturing partners, as well as suppliers, and closely follow-up the progress in each stage of the problem solving process. You have final responsibility to inform and release the repair method to our European technicians.
EDUCATION / EXPERIENCE / COMPETENCE
Place of employment
Toyota Motor Europe, Brussels, Belgium
For TME internal applicant, please send an email to the OJP mailbox.