The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.
It has developed the first KPI Management Framework and it operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It manages smartKPIs.com, the result of a research program dedicated to documenting and cataloguing how KPIs are used in practice. It is an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.
The main activities of The KPI Institute include: Research, Publications, Education, Advisory Services and Benchmarking.
INTEGERPERFORM is the business consulting arm of The KPI Institute and its representative in administrative and support matters at the global level.