Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual BPO company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Award at the Romanian Contact Center Awards Gala inand 2016.
Optima Solutions Services is part of Next Capital Group which operate mainly in the Financial sector (commercial finance/factoring and debt purchase, with total assets under management in excess of EUR 500 Million) and has North Bridge Capital Partners (a private equity fund based in London) as minority shareholder, with investments in financial services, real estate and agriculture. Optima employ almost 300 people in its offices in Bucharest and Iasi.