Młodszy specjalista (0-2 lata), Specjalista (2-5 lat)

Języki obce


Miejsce pracy:

Ta oferta pracy nie jest już aktywna, ale możesz dalej wysłać swoje CV do tej firmy

These are your tasks:

Deals directly with customers either by telephone, electronically or face to face;
Responds promptly to customer inquiries;
Receives and record in IT system the orders from the clients (restaurants/ filling stations);
Checks and processes the orders received from the client;
Controls the products delivery and solves the problems appeared;
Controls and resolves the quality complaints;
Periodically updates the order form;
Communicate the orders schedule for each client;
Maintains the relationship with the customers;
Manages the specific documents (notices, invoices);
Prepares the invoices for services provided to customers;
Keeps records of customer interactions and orders received;
Records details of inquiries, comments and complaints;
Communicates and coordinates with all the internal departments;
Prepares monthly reports;
Provides support to CS Manager in order to check CS department efficiency (KPI / cost control) in
accordance with the customers standards;
Delivers induction training to the new employees;
Performs any other specific tasks, according to the management requests for a proper conduct of the

What you can offer:

High School / Bachelor degree;
Very good communication skills;
Customer oriented person;
2-3 years experience in customer service – will be a plus;
Ability to resolve any conflicts or complaints that the customer might have in accordance to company policy;
Organized person;
Microsoft Office suite knowledge;
Knowledge about logistic market – will be a plus;
English - advanced level will be a plus.

What we offer you:

Opportunity for your professional development