Starszy specjalista (5-10 lat), Dyrektor (>10), Specjalista (2-5 lat)

Języki obce

angielski, niemiecki

You are looking for us….

Inaxio is a fast-growing international enterprise focusing on modern software development
We offer a secure job position within a motivated team
We work with international corporates as well as with SMEs and digital- and communication-agencies.
We are flexible at the highest level (work schedule, topics and approach)
We require first-class quality
We provide challenging, diversified projects and scopes for design
We support your advancement
We brew the coffee…
We are looking forward to your input!

We are looking for you...

To be fluent in German & English (both written and verbal)
To be good General IT Knowledge
To have problem solver orientation
To possess very good analytical skills
To possess excellent communication and listening skills (both written and verbal)
To have strong communication and teamwork skills
To be team player
To have eagerness/willingness to learn
To be fast learner
To be able  to perform under pressure
To be able to multi-task
To be able to work in shifts

Nice to have:

To be fluent in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
To have proven IT education or 1 year job experience  in customer support
To possess knoledge about remote support know-how (patches etc.)
To have gained customer facing experience
To possess telephone skills with good voice tone and pitch articulation and overall speech quality
To be customer focused
To have positive attitude

For an exciting job that require

• Providing initial remote technical software & hardware support  to clients
• Consistently interacting with customer and supervisors to have the issue solved
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Respond to requests for technical assistance in person, via phone, electronically
• Follow service desk procedures
• Performing problem management and end-to-end problem ownership
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates
• Make sure the process conformity and SLAs are accomplished