IT Analyst with German

Doświadczenie

Początkujący/Młodszy specjalista (0-2 lata)

Języki obce

niemiecki, angielski

Miejsce pracy:

Wynagrodzenie brutto / miesięcznie

800 - 1000 €


IT Analyst with German

Purpose of the job:

· Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

· Route problems to internal . support staff

· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

· Administer and provide User Access and Exit controls

· Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s

 

Principal Accountabilities:

  • Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
  • Work closely with . support staff to obtain technical knowledge and to permanently solve chronic problems
  • Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments
  • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Knowledge, skills & experience: 

  • Education – any formal background will be considered
  • Analytical and systematic problem solving skills required
  • The following will be considered an advantage:

o Help desk, customer service, and support experience with problem solving involving hardware, software, and networks

o Phone support experience

o Technical helpdesk or technical call center experience

Candidates without experience can also apply - Technical & customer specific training will be provided

 

  • English – advanced
  • German – fluent

 

We offer: 

  • Life insurance
  • Private health insurance
  • MultiSport Card
  • Lunch & leisure vouchers
  • Work place based in Krakow Business Park
  • Clear career path in a growing multinational organization

Job location: Kraków, Poland

Contract: permanent, full time 


  • Rozmowa online
  • Do you speak German?